Our Mission
Veteran Alliance USA, a registered 501(c)(3) nonprofit organization, is dedicated to improving the health outcomes of veterans by employing a Value-Based Care Model. This innovative approach prioritizes high-quality, efficient, and patient-centered care while working to reduce Medicare expenses. By fostering seamless coordination with the Department of Veterans Affairs (VA), Veteran Alliance USA strives to deliver comprehensive healthcare solutions that address the unique needs of veterans, ensuring they receive the support and resources necessary for their well-being.
Supporting Veterans
At Veteran Alliance USA, we are dedicated to helping veterans gain access to their health benefits and support services. Our team is available to ensure that every veteran is well informed of their healthcare benefits and is shown the path to obtaining the care and assistance they deserve. Through our programs and initiatives, we strive to make a positive impact on the lives of those who have served our country. Join us in our commitment to honoring and supporting our veterans.
Meet The Team
Mai Shannon
Founder & CEO
"My commitment is to work towards a timely resolution- minimizing cost and pain for our veterans." Mai is a proven leader with over 25 years of experience developing, managing, and delivering solutions no matter what that industry is that strikes her interest. She possesses a unique blend of entrepreneurial spirit combined with a deep passion for philanthropy in community service. She is one part entrepreneur, one part Executive, two parts geek, and three parts animal lover. She manages and serves on the Board of Directors for Veteran Alliance USA nonprofit 501(c)(3) that works directly with healthcare providers, institutions, organizations, veterans and their family to ensure veterans and/or their family receive the very best healthcare outcome they deserve. She is responsible for development of programs and procedures to accomplish Mission Goals of removing barriers that prevent Veterans from connecting with the most appropriate services and support allowable.
Lance Donkerbook
Vice President
Mr. Donkerbrook has over twenty-five years of healthcare operational, financial and contracting experience within national health insurers, hospital delivery networks, physician practices, healthcare technology companies and most recently, ACOs. Lance has lead many projects related to strategic planning, system selections, M&A, business process reengineering, and contracting associated with delivery systems, health plan operations and IT systems implementations. For the last two years of his nine year tenure, Lance has led as the CEO, of the Commonwealth Primary Care Accountable Care Organization based in Tempe, Arizona. Commonwealth has over one hundred primary care providers, has over 43,000 MSSP lives, as well as over 25,000 lives in Commercial and Medicare Advantage contracts. He has a BS in Economics from Arizona State University and an MBA from Texas Christian University. Lance serves as an advisor for three technology companies, and volunteers on the the Men’s Arts Council with the Phoenix Art Museum and as a Board Member of the Arizona Diabetes Coalition. He also volunteers with the Men’s Arts Council at the Phoenix Art Museum. He serves as an advisor to two healthcare technology startups and a managed care publication based in Arizona. In 2024, he joined Veteran Alliance USA’s mission to expand outreach services to veterans, enhance collaboration with the VA, and advocate for equitable healthcare costs for veterans.
Theresa Scopa
Administrator
Born and raised in Arizona, Theresa started in healthcare at a young age and knew she was passionate about helping others. This became her focus in college and after years of providing direct care to patients she moved into an administrator role where she continued to focus on making sure our patients and Veterans receive the best care possible. Theresa has been involved with Veteran Alliance since the beginning of the development stages to now the successful program that close team members have grown Veteran Alliance outreach and vision for our veterans.
Ana Rey-Pedrajas, LPN
Clinical Business Development
Ana Rey was born in the Philippines and raised in Laguna Hills, California. She earned an Associate's degree in Nursing from Pacific College in Costa Mesa, California. With 18 years of experience in skilled nursing and acute care across various hospitals, Ana has honed her clinical and leadership skills through diverse roles. As a case manager for five years, Ana strengthened her leadership and delegation abilities. She spent three years as a Minimum Data Set Coordinator, enhancing her analytical expertise, followed by four years as a Health and Wellness Coordinator, where she refined her communication and nursing competencies. Ana also served as a Director of Staff Development and Infection Preventionist for three years, perfecting her skills in staff training and public health. Most recently, she was a Nursing Supervisor for six years, further advancing her leadership and project management capabilities. Ana’s extensive and varied career reflects her adaptability and dedication to professional excellence. Currently residing in Mesa, Arizona, Ana shares her home with her 14-year-old daughter and two beloved dogs, Rosie and Yoshi. In her free time, she enjoys exploring local mountain trails and cooking and baking for family and friends. Ana is deeply passionate about supporting veterans in her community. With an older sister in the Navy and a 21-year-old son serving in the Air Force, her commitment to the military community is deeply personal. She is dedicated to making a meaningful impact in the lives of veterans and their families.
Jose Rodriguez
Veteran Services
Jose Rodriguez is originally from San Juan, Puerto Rico. He joined the Navy in 1985 where he volunteered to serve on nuclear submarines for ten years. He spent his last seven years in the Navy as a recruiter manager. After retiring from the Navy in 2007, Jose worked for the Boy Scouts of America for eleven years where he served in many exciting roles. He then went to work for the American Red Cross as a Regional Director serving the Armed Forces and our international community. Jose currently lives in Scottsdale, AZ. He has four grandchildren. Enjoys all sports, but in particular, mountain biking and weightlifting. He is a Harley Davidson biker as well. He is passionate about serving the military and helping our international friends who seek our help when they are displaced out of their countries because of war and other humanitarian crises. Jose holds a bachelor’s degree in business marketing from American Military University and is a volunteer with the American Legion and LAMA: Latin American Motorcycle Association.
Reginald Overholser
Veteran Services
Reg's journey is quite impressive, spanning both military and civilian aviation careers. His upbringing as an Army brat in Germany instilled a sense of adventure and discipline. Joining the Army to fund his college education shows his determination and practical mindset. Transitioning from infantry soldier to helicopter pilot reflects his adaptability and ambition. Following in his father's footsteps by attending flight school at Ft. Rucker is a touching tribute to his family's legacy of service. His dual roles as a helicopter pilot in the Army Reserves and a fixed-wing flight instructor demonstrates his commitment to honing his skills and gaining experience. The transition to civilian aviation with Air L.A and later United Airlines highlights his professionalism and dedication to his craft. Reg's progression from flying Metroliner turboprops to captaining various Boeing aircraft at United Airlines highlights his expertise and versatility as a pilot. His retirement marks the culmination of a successful and fulfilling career in aviation. Reg not only contributes his expertise in management but also brings a wealth of knowledge about military culture and the needs of veterans. His commitment to providing care and resources demonstrates his compassionate nature
Comming Soon
Veteran Services
Coming Soon
Veteran Services