Veteran Alliance USA, a registered 501(c)(3) nonprofit organization, is dedicated to improving the health outcomes of veterans by employing a Value-Based Care Model. This innovative approach prioritizes high-quality, efficient, and patient-centered care while working to reduce Medicare expenses. By fostering seamless coordination with the Department of Veterans Affairs (VA), Veteran Alliance USA strives to deliver comprehensive healthcare solutions that address the unique needs of veterans, ensuring they receive the support and resources necessary for their well-being
Supporting Veterans
Hospice care focuses on improving and maintaining the quality of life for patients who are experiencing life-limiting illness. It is multifaceted, delivering aspects of medical, emotional, and spiritual support and coordinating care among numerous physicians, nurses, case managers, and therapists. The goal is to create a comprehensive treatment plan to enhance comfort for both the patient and their loved ones during the final stage of life.
At Veteran Alliance USA, we are dedicated to helping veterans gain access to their health benefits and support services. Our team is available to ensure that every veteran is well informed of their healthcare benefits and is shown the path to obtaining the care and assistance they deserve. Through our programs and initiatives, we strive to make a positive impact on the lives of those who have served our country. Join us in our commitment to honoring and supporting our veterans.
Our Impact
Veteran Alliance, USA is a nonprofit 501(c)(3) organization that works directly with healthcare providers and veterans. Our work includes helping veterans at no cost, to navigate the VA system successfully. From VA enrollment to to coordinating community resources and healthcare services, we ensure our veterans receive access to the care they deserve.
Whether you require in-home hospice care or more comprehensive care in a skilled nursing facility, Veterans Alliance will deliver incomparable care to make your final days as comfortable as possible. Our team is highly experienced and trained to deliver a greater quality of care for both veterans and their family members. Our low nurse-to-patient ratio ensures that every veteran receives focused, customized care that doesn't end upon death.
Our Mission
Meet The Team
Mai Shannon
Founder & CEO
"My commitment is to work towards a timely resolution- minimizing cost and pain for our veterans." Mai is a proven leader with over 25 years of experience developing, managing, and delivering solutions no matter what that industry is that strikes her interest. She possesses a unique blend of entrepreneurial spirit combined with a deep passion for philanthropy in community service. She is one part entrepreneur, one part Executive, two parts geek, and three parts animal lover. She manages and serves on the Board of Directors for Veteran Alliance USA nonprofit 501(c)(3) that works directly with healthcare providers, institutions, organizations, veterans and their family to ensure veterans and/or their family receive the very best healthcare outcome they deserve. She is responsible for development of programs and procedures to accomplish Mission Goals of removing barriers that prevent Veterans from connecting with the most appropriate services and support allowable.
Lance Donkerbrook
Vice President
Mr. Donkerbrook has over twenty-five years of healthcare operational, financial and contracting experience within national health insurers, hospital delivery networks, physician practices, healthcare technology companies and most recently, ACOs. Lance has lead many projects related to strategic planning, system selections, M&A, business process reengineering, and contracting associated with delivery systems, health plan operations and IT systems implementations. For the last two years of his nine year tenure, Lance has led as the CEO, of the Commonwealth Primary Care Accountable Care Organization based in Tempe, Arizona. Commonwealth has over one hundred primary care providers, has over 43,000 MSSP lives, as well as over 25,000 lives in Commercial and Medicare Advantage contracts. He has a BS in Economics from Arizona State University and an MBA from Texas Christian University. Lance serves as an advisor for three technology companies, and volunteers on the the Men’s Arts Council with the Phoenix Art Museum and as a Board Member of the Arizona Diabetes Coalition. He also volunteers with the Men’s Arts Council at the Phoenix Art Museum. He serves as an advisor to two healthcare technology startups and a managed care publication based in Arizona. In 2024, he joined Veteran Alliance USA’s mission to expand outreach services to veterans, enhance collaboration with the VA, and advocate for equitable healthcare costs for veterans.
Theresa Scopa
Administrator
Born and raised in Arizona, Theresa started in healthcare at a young age and knew she was passionate about helping others. This became her focus in college and after years of providing direct care to patients she moved into an administrator role where she continued to focus on making sure our patients and Veterans receive the best care possible. Theresa has been involved with Veteran Alliance since the beginning of the development stages to now the successful program that close team members have grown Veteran Alliance outreach and vision for our veterans.
Reginald Overholser
Veteran Services
Reg's journey is quite impressive, spanning both military and civilian aviation careers. His upbringing as an Army brat in Germany instilled a sense of adventure and discipline. Joining the Army to fund his college education shows his determination and practical mindset. Transitioning from infantry soldier to helicopter pilot reflects his adaptability and ambition. Following in his father's footsteps by attending flight school at Ft. Rucker is a touching tribute to his family's legacy of service. His dual roles as a helicopter pilot in the Army Reserves and a fixed-wing flight instructor demonstrates his commitment to honing his skills and gaining experience. The transition to civilian aviation with Air L.A and later United Airlines highlights his professionalism and dedication to his craft. Reg's progression from flying Metroliner turboprops to captaining various Boeing aircraft at United Airlines highlights his expertise and versatility as a pilot. His retirement marks the culmination of a successful and fulfilling career in aviation. Reg not only contributes his expertise in management but also brings a wealth of knowledge about military culture and the needs of veterans. His commitment to providing care and resources demonstrates his compassionate nature and desire to make a positive impact on the lives of others. Reg's new role in Veteran Alliance allows him to channel his passion for helping others into meaningful work, where he can use his skills and experiences to support and uplift his fellow veterans. It is a wonderful way for him to continue serving his country and community even in retirement.
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Vazrik Abtekian, MHA
Business Development Director
Vazrik Abtekian, MHA is an experienced healthcare professional with over 25 years of experience in various settings from hospitals, managed care, skilled nursing, and in private practice. Before joining Veterans Alliance, he founded and ran a clinical diagnostic laboratory providing access to lab work for homebound patients throughout Maricopa County. Prior to becoming a business owner, he worked for various hospital systems and different public and private health plans with responsibilities in business development, managed care contracting and physician recruitment. He earned his master’s degree in healthcare administration from A.T. Still University in Mesa, Arizona, and his bachelor’s degree in health management from Saint John’s University in New York City. Vazrik and his family have called Phoenix their home for the past 10 years and he has a son who will be applying for Medical School in the fall after graduating at the top of his class at NAU.
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Jose Rodriguez
Veteran Services
Jose Rodriguez is originally from San Juan, Puerto Rico. He joined the Navy in 1985 where he volunteered to serve on nuclear submarines for ten years. He spent his last seven years in the Navy as a recruiter manager. After retiring from the Navy in 2007, Jose worked for the Boy Scouts of America for eleven years where he served in many exciting roles. He then went to work for the American Red Cross as a Regional Director serving the Armed Forces and our international community. Jose currently lives in Scottsdale, AZ. He has four grandchildren. Enjoys all sports, but in particular, mountain biking and weightlifting. He is a Harley Davidson biker as well. He is passionate about serving the military and helping our international friends who seek our help when they are displaced out of their countries because of war and other humanitarian crises. Jose holds a bachelor’s degree in business marketing from American Military University and is a volunteer with the American Legion and LAMA: Latin American Motorcycle Association.